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Phone Xperts Pty. Ltd. is bound by the NSW Department of Fair Trading obligations for product exchange and refund. All products are provided with a 3 months’ manufacturer’s warranty. Any claim for warranty may be subject to inspection by the supplier or manufacturer, which may take up to 30 days. Please note that your warranty does not cover:

  • Fair wear and tear
  • Misuse or abuse
  • Damage either accidental or otherwise
  • Failure to follow the manufacturer’s instructions
  • Consequential damage
  • Incorrect choice

Warranty claims for repairs cover the parts/labour provided in that service and do not cover any other component or item not included on the receipt of payment. Warranty on repairs is immediately void if:

  • The item has been physically damaged (either accidentally or otherwise)
  • The item has been liquid damaged prior to or post repair
  • A third party has attempted to repair the device (including an attempt by the customer to repair the device)
  • No warranty on those devices has any motherboard issues.